Frequently Asked Questions

Can I bring a guest?
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Yes, we encourage you to bring your spouse or another guest that you feel would benefit from our seminar. Be sure to include your guest’s name when you complete the event registration form. You may also add a guest to your existing reservation by contacting our Event Hotline at 855-786-2053.

Is there a cost to attend the event?
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MASA seminars are completely FREE of charge to you and your guest. We invite you to enjoy our presentation and complimentary lunch. There is absolutely no cost or obligation to attend.

What if I need to reschedule my reservation?
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If you need to reschedule your seminar reservation, please call our Event Hotline as soon as possible and advise them of your request for change. We suggest that you reschedule for another seminar date on that call, as space for events fills up quickly. Call 855-786-2053.

What if I cannot find an event in my area?
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If you cannot locate an event in your area, please contact our event reservation team for support at telephone 855-786-2053, or submit your details to be notified once an event becomes available in your area.

How long is the event? 
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MASA seminars run on average between 60 to 90 minutes. Our events are fun, informative and engaging--with great food. You won’t want to miss it.

How can I confirm if you have my existing seminar reservation?
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If you have already made reservations for an upcoming seminar, you should have received an email and/or text message confirming your reservation on the day the reservation was made. Please check your records for that communication. Alternatively, you can contact our event reservation team at 855-786-2053 to confirm via phone.

What is MASA?
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MASA stands for Medical Air Service Association. We provide financial protection for emergency ground and air transportation and much more. During the seminar, we will cover the details of our benefits and how a MASA plan could be beneficial to you.

What is the seminar about? 
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At the seminar, the Presenter will be speaking about our coverage for emergency ground and air transportation.

What will be served for lunch?
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Lunch selections will vary by event venue. You can order from our event menu and have several options to choose from.

Can I bring my kids/grandkids with me to the meeting?
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The seminar is for adults only, so unfortunately children can’t attend. Guests should be at least 26 years old. 

Why can’t I attend with Medicaid?
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MASA offers emergency medical transport, which is covered by Medicaid, and state laws may prevent a Medicare recipient from enrolling in our plans. Due to limited seating at our events and your existing coverage, we are unable to proceed with your reservation.